Privacy Policy

Last Updated: March 2026

Lynoia ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered call handling services.

1. Information We Collect

1.1 Call Data

Call recordings and transcripts
Caller phone numbers
Call duration and timestamps
Conversation content and sentiment analysis

1.2 Business Information

Business name, address, and contact information
Integration credentials (e.g., calendar, CRM)
AI training data and business-specific terminology

2. How We Use Your Information

We use the information we collect to:

Provide AI-powered call handling services
Train and improve our AI models
Provide analytics and reporting on call performance
Communicate with you about your account
Comply with legal obligations

3. Data Security

We implement industry-standard security measures to protect your data:

Encryption: All calls are encrypted with 256-bit AES encryption in transit and at rest.
Access Controls: Strict access controls limit who can access your data.
No Data Sharing: We do not sell, rent, or share your data with third parties for marketing purposes.

4. HIPAA-Ready Configurations

For healthcare businesses, we offer HIPAA-ready configurations. However, achieving full HIPAA compliance requires:

Execution of a Business Associate Agreement (BAA)
Proper implementation of security controls
Your compliance with HIPAA requirements in your use of the service

5. Data Retention

We retain call recordings and transcripts for the duration of your subscription unless you request earlier deletion. Specific retention terms:

Call recordings: Retained for 30 days from the date of recording, then securely deleted
Transcripts and analytics: Retained for 30 days post-cancellation, then securely deleted
Account information: Retained for 12 months post-cancellation for legal and billing purposes, then securely deleted

You may request deletion of your data at any time by contacting us at hello@lynoia.com. Upon verified request, we will delete your data within 30 business days, except where retention is required by law.

6. Your Rights

You have the right to:

Access your data
Request correction of inaccurate data
Request deletion of your data
Export your data

7. Third-Party Processors

We engage reputable third-party service providers to deliver our services. These may include cloud infrastructure providers, voice/telephony services, AI/natural language processing services, and analytics tools. Specific vendors may change from time to time as we continuously evaluate and upgrade our technology stack to ensure optimal service delivery.

All third-party processors are contractually bound to maintain the same level of data protection and security standards that we maintain. We do not authorize any third party to use your data for their own purposes.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: hello@lynoia.com

Address: Lynoia, Serving Phoenix, Dallas-Fort Worth, and Tampa

Disclaimer: Lynoia provides AI-powered call handling services. We are not a law firm and do not provide legal advice. Our HIPAA-ready configurations are designed to support compliance but do not constitute legal compliance on their own. You are responsible for ensuring your use of our services complies with all applicable laws and regulations in your jurisdiction. Call recordings may be used for quality assurance and AI training purposes as described in this policy.